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Managing Returns, Special Orders and Refund Policies Virtual Workshop

September 15, 2026 1:00 PM - 3:00 PM (CDT)

Description

During this two-hour online workshop, LBM professionals will learn how to confidently manage one of the most complex areas of the business—returns, special orders, and refund policies. Through real-world examples and actionable guidance, attendees will discuss strategies to reduce costly errors, handle returns with greater consistency, and implement customer-friendly policies that also protect margins.

What You'll Take Away:

  • A customizable framework for creating or updating your return and refund policy
  • Proven best practices for handling special orders and reducing disputes
  • A practical checklist for managing returns step-by-step
  • Ready-to-use communication templates for internal teams and customer interactions

Who Should Attend:

  • Inventory Managers
  • Operations Managers
  • Anyone involved in return or special-order workflows


About the Instructor:

Emily Overson is an accounting professional who has spent over 20 years focused on the LBM industry in management and finance roles. She is aware of the challenges facing independent retailers and is passionate about the industry and sharing her knowledge to strengthen it. To learn more about Emily, visit https://emilyoverson.com

Location

Online

*Attendees are encouraged to attend the live interactive virtual workshop on September 4th. A link to the recording will be provided after the class but must be viewed before September 19th.

Pricing

Price Per Person

Member - $120 

Non-Member - $240


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Contact Information

BLD Connection
Name: Connie Johnson
Phone: (763) 595-4045
Email: connie@bldconnection.org
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