BEGIN:VCALENDAR VERSION:2.0 PRODID:-//ChamberMaster//Event Calendar 2.0//EN METHOD:PUBLISH X-PUBLISHED-TTL:P1H REFRESH-INTERVAL:P1H CALSCALE:GREGORIAN BEGIN:VTIMEZONE TZID:America/Chicago BEGIN:DAYLIGHT RRULE:FREQ=YEARLY;BYMONTH=3;BYDAY=2SU DTSTART:20070101T000000 TZOFFSETFROM:-0600 TZOFFSETTO:-0500 TZNAME:Central Daylight Time END:DAYLIGHT BEGIN:STANDARD RRULE:FREQ=YEARLY;BYMONTH=11;BYDAY=1SU DTSTART:20070101T000000 TZOFFSETFROM:-0500 TZOFFSETTO:-0600 TZNAME:Central Standard Time END:STANDARD END:VTIMEZONE BEGIN:VEVENT DTSTART;TZID=America/Chicago:20250904T130000 DTEND;TZID=America/Chicago:20250904T150000 X-MICROSOFT-CDO-ALLDAYEVENT:FALSE SUMMARY:Managing Returns\, Special Orders and Refund Policies Virtual Workshop DESCRIPTION:During this two-hour online workshop\, LBM professionals will learn how to confidently manage one of the most complex areas of the business returns\, special orders\, and refund policies. Through real-world examples and actionable guidance\, attendees will discuss strategies to reduce costly errors\, handle returns with greater consistency\, and implement customer-friendly policies that also protect margins.What You'll Take Away:A customizable framework for creating or updating your return and refund policyProven best practices for handling special orders and reducing disputesA practical checklist for managing returns step-by-stepReady-to-use communication templates for internal teams and customer interactionsWho Should Attend:Inventory ManagersOperations ManagersAnyone involved in return or special-order workflows\nAbout the Instructor:Emily Overson is an accounting professional who has spent over 20 years focused on the LBM industry in management and finance roles. She is aware of the challenges facing independent retailers and is passionate about the industry and sharing her knowledge to strengthen it. To learn more about Emily\, visit https://emilyoverson.com X-ALT-DESC;FMTTYPE=text/html:

During this two-hour online workshop\, LBM professionals will learn how to confidently manage one of the most complex areas of the business&mdash\;returns\, special orders\, and refund policies. Through real-world examples and actionable guidance\, attendees will discuss strategies to reduce costly errors\, handle returns with greater consistency\, and implement customer-friendly policies that also protect margins.

What You'\;ll Take Away:

Who Should Attend:


About the Instructor:

Emily Overson \;is an accounting professional who has spent over 20 years focused on the LBM industry \;in management and finance roles. She is aware of the challenges facing independent retailers and is passionate about the industry and sharing her knowledge to strengthen it. To learn more about Emily\, visit https://emilyoverson.com

LOCATION: UID:e.3542.1230375 SEQUENCE:3 DTSTAMP:20260627T030246Z URL:https://members.bldconnection.org/event-calendar/Details/managing-returns-special-orders-and-refund-policies-virtual-workshop-1437366?sourceTypeId=Hub END:VEVENT END:VCALENDAR