Description

This unique workshop was specifically created to help key yard personnel, dispatchers, managers and business owners understand the need for high operational standards within your company’s yard and delivery operations. Attendees will be challenged to evaluate your company’s processes to gain efficiency and improve your bottom line. The workshop will conclude with a walk-through at a host retail location where key class topics will be reviewed. Students will be asked to perform a Yard & Delivery Workshop Challenge for their company.

Topics discussed include:

• Setting the pace using the Operational Excellence Methodology
• Material handling
• Inventory shrinkage 
• Receiving best practices
• Cost of lost/damaged inventory
• Best practices for high performance delivery service
• Maximizing your customer’s experience
• Role-modeling and creating a winning team

Learn from your fellow attendees during roundtable discussions.

Who Should Attend: Key yard and delivery team members; Foreman/Managers; Dispatchers; Owners are encouraged to participate in this class along with team members to develop best practices that can be implemented in their yard.

About the Instructor:

Emily Overson is an accounting professional who has spent over 20 years focused on the LBM industry. She is aware of the challenges facing independent retailers and is passionate about the industry and sharing her knowledge to strengthen it. To learn more about Emily, visit https://emilyoverson.com/