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Yard & Delivery Managers Workshop - Missouri

Yard & Delivery Managers Workshop - Missouri

Wednesday, January 17, 2024 9:00 AM - Thursday, January 18, 2024 4:00 PM (CST)


** Canceled **

The tried and true Yard & Delivery Managers Workshop has been enhanced as never before with more focus on interpersonal skills to improve your potency as a leader, and new innovative best practices for effective yard and warehouse layouts. We'll look at how to drop legacy management practices that are harming your ability to recruit, retain and engage top level operations team members. Along with industry Advisor and Coach Ken Wilbanks,  David Wells of David Wells Consulting will discuss facility layout and design best practices.

Even if you have attended this workshop before, NOW is the time to refresh your outlook on Operations Principles and Best Practices!!!

The Yard and Delivery Teams of the Independent LBM and Home Center Industry are the very backbone of a dealer’s success. For the highest level of success to be achieved by these essential teams, they must be dynamically led by stunningly effective managers through a set of rock-solid core best practices and standards with tools that really work. This workshop devotes two dynamic days to understanding these essential best practices and providing powerful proven tools to insure stellar performance within each separate yet interrelated area of Yard and Delivery Operations.

Topics include:

  • 5 Management Habits that no longer work to engage and retain Top Level Operations Talent
  • Powerful Communication and Coaching Skills
  • Key Best Practices to Transcend Ineffective Legacy Management Habits in Staffing and Supervision
  • Potent Yard and Warehouse Layout Design Principles and Practices creating Efficiency and Effectiveness while minimizing damage
  • Stopping the Leaks NOW - Minimizing Inventory Losses
  • The Maximum Customer Experience in the Yards and on the Job Site
  • The Essentials of High-Level Delivery Execution
  • Improving Receiving Accuracy on Stock and Special Orders
  • Creating the Best First Impression in Yards, Warehouses, Trucks and Ourselves
  • The War on Clutter, Waste and Poor Operational Standards
  • Safety First – In the Yards, Warehouses and On the Road
  • Using the Operational Excellence Worksheet to Fast Track to Top Performance

The workshop combines in class academics with direct invitations and challenges to accelerate all participants towards immediate and sustained performance as Top Level Yard & Delivery Managers.

This workshop concludes with a tour of a local retail lumber yard.

Who Should Attend: Foreman, Managers, Dispatchers, Owners

About the Instructors: 

Ken Wilbanks is a professional business consultant providing educational programs, financial and business process analysis and leadership development for the building materials and home center industry. Ken’s rich vocational experiences lend insight and clarity to topics spanning the entire scope of executive development, finance, merchandising, marketing, sales management, operations and team development. Ken develops and presents programs that are specifically designed to bring an increased level of professionalism, enthusiasm and profitability to individuals and teams.

David Wells is a professional operations consultant and industrial architect for independent LBM dealers across the country. With three and a half decades of vocational experience in the lumber and building materials business, David has a superb repository of expertise and insights to overcome the challenges and opportunities found in running stand alone or multi-location operations.  David’s ability to connect high level, abstract disciplines to ground level realities and merge those with input from client teams allows him to create unique solutions for facilities, lumber yards, and operations teams to provide maximum ROI in equipment, facilities, and staffing.


Price Per Person

Member - $570 or $540 for 3 or more attendees

Non-Member - $770

Fee includes class handouts and lunch.

Best Western Capital Inn -Jefferson City
1937 Christy Drive
Jefferson City MO, MO United States

Touring Scruggs Lumber - 1707 Christy Drive PO Box 104266 Jefferson City MO 65110

Attendees are responsible for booking their own hotel room if required. To book a room, use the link below or call the Best Western Capital Inn 573-635-4175 and ask for the BLD Connection Block discount rate of $119+ taxes.  Discount block expires 12/26/23.

Booking link:

Event Contact
Connie Johnson
(763) 595-4045
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Wednesday, January 17, 2024 9:00 AM - Thursday, January 18, 2024 4:00 PM (CST)

Day 1 - 9:00 AM - 5:00 PM 

Day 2 - 9:00 AM - approximately 4:00 PM

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